Covid 19 Update
An update from our founder and CEO,
Over the past few weeks we have had many concerns with the recent pandemic and I wanted to reassure you that we are doing everything we can to operate as normal.
We take the recent developments very seriously and are following recommendations by the World Health Organisation (WHO) and national authorities as things continuously evolve. We are taking careful precautions in our store and warehouse to ensure your safety as we continue to ship globally, and parcels will still be delivered in a timely manner.
At Savannahs we have implemented a new work policy, where possible employees will be working remotely from home.
Hygiene standards are always a priority for us. At our boutique and warehouse, these are cleaned thoroughly daily. However, as the pandemic continues to evolve we have taken additional action and increased the level of cleaning throughout the day, regularly disinfecting all areas.
Right now, a lot of us are going through challenging times and it may feel rough to get through some of these days. Being forced to slow down may however also present an opportunity to reflect on what has been or what we want for the future.
At Savannahs we are convinced that even if things feel unsure at the moment, we need to remember that the future holds many opportunities. I have answered as many questions of yours below and hope we are able to work through this together.
Please note: this page will be regularly updated
Last updated: 29/05/20
Standard delivery delays
We are currently processing all orders the following business day once the order has been accepted, however there are delays with our standard delivery service and delivery estimates are currently unavailable. It is recommended to sign up to shipping notifications once you have received your tracking email.
Is express delivery available?
We now offer express delivey for selected countries and this option will be avalaible at the checkout. To find out if express delivery is avalaible please visit our Shipping & Returns help pages here.
I've not received a response to my email.
Our customer services are still open via email, however, due to increased queries, there may be a delay with our response. If you have received an automated reply we have received your request and will respond to you. Please note sending multiple requests may delay our response.
My order is showing as despatched but my tracking is not showing an estimated delivery date.
Our carriers are also having temporary disruption within their network, and your order may take longer than usual to arrive. It is recommended to sign up to shipping notifications on the carriers website.
How long does it take to process an exchange?
We aim to process all returns and exchanges within 14 business days of receiving the item, however due to the current situation this can take longer. It is recommended to place a new order to ensure the availability of your item.
Has your return policy changed?
Our return policy has been extended for all orders placed after March 25th 2020 for 30 days from the date of delivery and this is until further notice. If you have emailed your return request within 30 days of delivery our team will process the return labels for your order and our usual return policy will still apply.
Is Savannahs operating as normal?
Our website is fully operational, and we are dispatching orders although there may be a delay with the processing of your order. This will be communicated at the checkout. Our store is currently open with reduced opening hours. Please email email@example.com for more information.
I have not received my refund.
Please be reassured if we have received your return our store will aim to process this within 14 business days of receiving the item and our usual return policy will still apply.
I have not received my order.
Our team are currently working to process all orders. We aim to process all orders the following business day. You can find our delivery estimates here. If your order has not arrived 7 days after the delivery estimate please contact our team on firstname.lastname@example.org
I have not received a dispatch email.
If your order has been despatched, your dispatch email may incorrectly be marked as spam/junk or similar and it is recommended to check this first. We aim to process all orders the following business day however there is currently a delay with processing orders and we recommend allowing an extra 5 days for processing from the day of purchase. You can find our delivery estimates here. If your order has not arrived 7 days after the delivery estimate please contact our team on email@example.com